Shipping & Returns
SHIPPING POLICY
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*As per local laws, residents of some states are NOT able to have ANY CBD products shipped to them. These states are Hawaii (HI), Idaho (ID), Iowa (IA), Mississippi (MS), Nebraska (NE), and South Dakota (SD).
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Order Processing Time: Confirmed orders will be shipped within 1 to 3 business days. We will do our best to ship your order within 4 hours on a business day. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS.
We are not responsible for lost, held, or damaged packages. We are not responsible for late or mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We are responsible for your new purchase until it reaches the Post Office, after that, it is out of our control.
Lost , Damaged, or Stolen Packages – We are not responsible for lost, damaged or stolen packages confirmed to be delivered to the address entered. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.
The content within this site is controlled, operated and administered by Healing Earth CBD, LLC from our offices within the United States. It is up to you to determine whether accessing this site and purchasing our products are legal where you are located. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties. If you access the service from a location outside of the United States, you are responsible for compliance with all local laws. You agree that you will not use the Healing Earth CBD, LLC content accessed through www.HealingEarthCBD.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
FREE SHIPPING TERMS & CONDITIONS
Free Shipping on Orders over $75
We offer Free Standard USPS Shipping on all orders over $75 to the Continental United States only. Orders to Alaska, Hawaii, and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands DO NOT qualify for free standard shipping. Orders over 15 lbs do not qualify for free shipping. This is an economy ground shipping service. Shipping service used is at our discretion. Because we need to abide by shipping carrier regulations, certain items require special packaging or handling, such as liquids, fragile items, heavyweight and other non-standard products. In this case, the shipping portion of the order is free, but we must charge for the special packaging or handling required. This offer may be withdrawn at any time. Valid with any other promotions or coupon codes. Restrictions Apply.
Return & Exchange Policy
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned.
Non-returnable items:
* Gift cards
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, again. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at HealingEarthCBD@outlook.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at HealingEarthCBD@outlook.com and send your item to: Healing Earth CBD, LLC 765 Cayuga St. Lewiston, NY 14092, United States
Shipping Return
To return your product, you should mail your product to: Healing Earth CBD, LLC 765 Cayuga St. Lewiston, NY 14092, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
This site contains general information about Healing Earth CBD Products. The information is not advice and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Healing Earth CBD, LLC makes no representations or warranties in relation to the information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.
Neither the Company nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other materials or provided over the phone or in email correspondence.